Our inclusive services & Good to knows

Your holiday is important to us

We like to pamper you and make you feel cared for and completely at ease.

Free Wi-Fi throughout the building
Free private parking at the hotel
Advice about individual hikes, weather forecasts and events
Free loan of bikes (at the Alpenhof hotel)
Laundry service (for a fee)
Guided hikes and events
Choice of menu every evening, including vegetarian dishes and buffet of salads and seasonal vegetables (to book with dinner)
Special foods for people with allergies, on request

Travel for free with the UltentalCard

One card - lots of services*: The UltentalCard at a glance:

Enjoy nature, sport and culture with just one ticket:
the UltentalCard is the key to great experiences in the Val d’Ultimo and throughout South Tyrol.

Guests are given a UltentalCard upon arrival; it is included in the room price and valid for the duration of your stay
* The services included may vary during the year!

1 round trip per day on the Schwemmalm cable car
1 round trip per day on the Breiteben chairlift (only during winter opening times)
Free use of the Val d’Ultimo cross-country trail
Free admission to the Pracupola ice rink
Free entry to the Provi Snowpark in Proves
Free admission to the Ulten public swimming pool
10% discount on bike, e-bike and ski rental at “Rent and Go Ulten”
10% discount at “Val d’Ultimo Ski Rental”
Free admission to the Culten Documentation Centre and the Val d’Ultimo Museum
Free use of local public transport throughout South Tyrol

GOOD TO KNOW

Arrival and departure on weekdays.
Rooms are available from 2:00 p.m. on day of arrival. Please vacate your room by 10:00 a.m. on your day of departure. If you plan to arrive after 8:00 p.m., please let us know.
Single use supplement, on request.
Only one discount can be applied at a time.
Reservations are considered binding following written confirmation and receipt of deposit.
Pets welcome – on request: 12 € per day without food (please bring your own blanket and dog basket). Dogs are not allowed in the dining room.
No smoking in the rooms. We have some lovely sun terraces where smoking is allowed.
All major credit cards accepted.

The prices shown include all taxes (except the local tourist tax).
Soft bathrobes: 5 € rental (for whole stay)
The weekly activities programme may be subject to change (e.g. because of lack of snow, poor weather conditions, etc.)
Travel insurance: what can you do if something happens? What if you can’t start your holiday as planned, or you have to leave early? We advise you to take out travel insurance (contact us, we’ll be happy to provide you with more information).
If you don’t have travel insurance, and you have to cancel your booking: you will be charged nothing up to 40 days prior to arrival date, 30% for the period 40-15 days before your arrival date, and 70% for 15-7 days or less before arrival date.
Within the last week before arrival 100% of the booking value
There are no reductions for late arrival or early departure.